Enterprises have to transform their IT infrastructure to gain insights into how to deliver customer-centered sales, service and support multi-channel digital experiences through use of technology and strategies in social, mobile, cloud, smarter workforce, rich media, commerce, and enterprise market management services.
IBM web experience solutions enable you to:
- Lower the costs of serving your customers, partners, and employees
- Tie together systems, processes, information, content, and collaboration tools
- Streamline and simplify inefficient, lengthy, and cumbersome processes
- Empower users with collaboration and mashup tools; user-centric web content control and management; and user-generated eforms
To Rethink Engagement and Reinvent Relationships that brings customers back for more, organizations need to:
- Deliver Anywhere: consistent, seamless omni-channel experiences
- Understand the individual and their experiences: Listen to the voices of customers in the marketplace in order to anticipate customer preferences and captivate them with the right, rich, personalized digital experiences
- Unleash creativity: Enhanced content and rich media management tools that enable LoB users the ability to rapidly respond to marketplace changes
- Deepen relationships: Provide personalized experiences, engaging social interactions, and relevant information while building trusted relationships, loyalty and advocacy
Featured Products
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Customer Experience Suite
Content
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WebSphere Portal
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Web Experience Factory
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.